Social

Policy for Development and Participation with Communities and Society

The Company recognizes the importance of developing and engaging with communities and society especially our staffs. This is an important resource to drive the business to achieve goals and lead the organization for sustainability growth along with continuous care and development of society and communities for promoting in participation to improve the quality of life by establishing policy and social practice guidelines as follows:

Operate the business in accordance with the principles of good corporate governance, respect human rights and treat employees fairly
Strengthen and develop employees in the organization to be knowledgeable and competent. This will lead to the development of innovative sales and service models to support the growth of the Company as well as overseeing compensation and welfare to an appropriate level along with comparative analysis of businesses in the same industry and organize the organization within the framework as prescribed by laws
Consider the requirements of the community and society, and encourage employees to participate through various activities to create opportunities for access to technology information and improve the quality of life of the community
Promoting the knowledge in electronic forms and installation of systems for accessing information technology in remote areas, etc.
Build a good relationship with the organization both public and private as well as community leaders at various levels including all groups of stakeholders for promoting good relationships and cooperate in sustainable and concrete community development

Analysis of stakeholders in the business value chain

The Company has a value chain management plan for all stakeholder groups. This is achieved by assessing stakeholder expectations through feedback processes, satisfaction surveys, collaborative meetings, and other participatory channels. This ensures the identification of positive and negative impacts and interconnected issues between the Company and stakeholders, leading to the development of performance indicators for continuous monitoring. The goal is to establish a sound management system, transparent and verifiable operational processes, and accountability to all stakeholders.

Group of Stakeholders	Stakeholders' expectations	Responses to stakeholder expectations	Channels for engagement and communication
Internal stakeholders
Employees	Pay appropriate compensation and benefits Have stability and advance in career Give importance to knowledge and abilities development by giving employees thorough opportunities Have a working environment that is safe for life and property as well as having good health at work Have modern tools and work systems to support operations Develop potential, knowledge, abilities, performance values, sustainable business growth and profitable	Review the compensation structure annually Offer a provident fund, life insurance, and health insurance along with arranging an annual health check Arrange training to develop employees' knowledge and abilities Improve the office environment to be safe and hygienic on a regular basis Treat employees fairly and equally without discrimination Organize training courses that meet needs and keep up with world changes	Social Event Online Communication Internal Meeting Complaint Reception Employee Engagement Survey Training / Seminar
External stakeholders
Investors or investment institutions Shareholders	Sustainable growth and profitable business performance Clear goals and directions for future business operations Management under the principles of good corporate governance Disclosure of accurate and equitable information	Conduct business with transparency and fairness Treat shareholders equitably and fairly Pay dividends in accordance with the dividend policy Prepare strategic plans and business plans annually Manage important risks covering economic, social and environmental aspects	Visit Press Release Online Communication Annual General Meeting (AGM) Others Variety of communication channels
External stakeholders
Customers	Distribution of products and services at fair prices with international quality standard Fast, easy-to-access service, including after-sales service Regular updates to new technologies and solutions Being a consultant and being able to expand customers' existing products to be modern and better Protecting information or maintaining important information that is kept Compliance with the contract with transparency, accuracy, and completeness Good corporate governance and fair treatment Products and services complying with environmental laws including conducting business that is environmentally friendly	Commit to providing quality service that meets standards to give customers maximum confidence and satisfaction Provide call center that helps in responding to various problems quickly Conduct a satisfaction survey at least once a year Have ethics in maintaining customer information Strictly follow the contract to meet the needs of both short-term and long-term customers Follow the Code of Conduct and Business Ethics	Complaint Reception Satisfaction Survey Training / Seminar Others Meeting with customers and organizing various activities to build good relationships
External stakeholders
Suppliers	Business operations under business conditions that comply with industry customs Do not do business with suppliers who act illegally Refraining from creating trade bargaining power through reciprocal methods and be honest in doing business together Payment for products and services according to the conditions Cooperation in business development and mutual growth Equality in doing business Transparent and fair procurement process Environmentally friendly business operations and in accordance with environmental laws	Adhere to the principles of transparency, fairness and equality in treating suppliers Have policies and procedures for procurement to ensure fairness to suppliers Disclose to suppliers the anti-corruption policy including the supplier code of conduct Follow the conditions in the sales contract, regulations or code of conduct from the suppliers Respect the rights and treat all suppliers with care, equal and fair Evaluate suppliers to develop sustainable business operations	Satisfaction Survey Others Process for selecting and evaluating the performance of suppliers, meeting with suppliers and organizing activities to maintain good relationships
External stakeholders
Creditor	Repayment of debts and payment of interest according to contractual conditions	Follow the loan conditions Be responsible for various guaranteed conditions	Complaint Reception Others Setup meeting and organizing activities to maintain good relationships
External stakeholders
Business partners	Business operation under business conditions that comply with industry customs Cooperation in business development and mutual growth	Adhere to the principles of transparency, fairness and equality in treating business partners Follow the conditions in the sales contract, regulations or code of conduct from the business partners	Others Meeting with business partners and organizing activities to maintain good relationships
External stakeholders
Competitors	Fair competition Business operations with honesty and integrity as well as adherence to industry norms and etiquette	Adhere to the principles of transparency, fairness and equality in treating competitors Follow the Code of Conduct and Business Ethics	External Meeting
External stakeholders
Media	Clear goals and future business direction Management under good corporate governance principles Disclose accurate and fair information	Provide necessary and sufficient information to the public Adhere to the principle of equality in providing information	Press Release Online Communication Others Variety of communication channels
External stakeholders
Government agencies and Regulators	Fair, transparent, and equitable competition Conducting business based on good governance principles and relevant legal requirements Handling complaints appropriately and fairly	Comply with all applicable laws, regulations, and rules related to the business Conduct business responsibly and fairly towards all stakeholders Collaborate with various organizations to support sustainable business practices Disclose information transparently and reliably	External Meeting Others Meeting to gather policy and regulatory guidelines, and organizing joint activities
External stakeholders
Community Society Others Environment	Reduce environmental impact and surrounding community society Participate in community development, career and income to create stability for the surrounding community	Provide various assistance that is beneficial to society and community Refrain from causing pollution to the environment and society Raise awareness and encourage employees and related parties to behave as good citizens with responsibilities and make contributions to society and Commit to supporting activities that are beneficial to society and community	Social Event Complaint Reception Others Listening to opinions and suggestions and organizing activities to maintain good relationships

Safety, Occupational Health and Working Environment

2024 and 2025 information includes data of R2, which became the Company's subsidiary on 1 August 2024.

	2523	2524	2525
Total number of lost time injury incidents by employees (cases)	0	0	0

Primary Activities

Supporting Activities

Human Resource Management is the key to driving the Company's various transactions, therefore, the Company has focused on the process of recruiting potential employees with knowledgeable, competencies, competitive compensation and motivate employees as well as encouraging employees for development training and providing opportunities for career advancement and building morale to make employees having affiliation with the Company and dedication to deliver the creativity and efficiency including providing services to meet the requirements of customers appropriately

Procurement is a function to responsible for purchasing, procuring and providing qualified working tools with efficiency by doing with transparency and fairly treatment to trading partners

Infrastructure development provides taking care, development and improvement in the significant working systems in the business to be up to date all the time in order to serve customers quickly, accurately and efficiently. The main supply chain of the organizational processes such as accounting and finance systems and other management system, etc.

Employee engagement and internal employee groups

2024 and 2025 information includes data of R2, which became the Company's subsidiary on 1 August 2024. However, the employee engagement of R2 were not included.

Employee engagement

	2023	2024	2025
Total number of employee turnover leaving the company voluntarily (persons)	254	213	176
Total number of male employee turnover leaving the company voluntarily (persons)	145	129	105
Total number of female employee turnover leaving the company voluntarily (persons)	109	84	71
Proportion of voluntary resignations (%)	16.56	13.23	12.03

Policy and Practices of Social