Social

Policy and Practices of Social

Policy for Development and Participation with Communities and Society

The Company recognizes the importance of developing and engaging with communities and society especially our staffs. This is an important resource to drive the business to achieve goals and lead the organization for sustainability growth along with continuous care and development of society and communities for promoting in participation to improve the quality of life by establishing policy and social practice guidelines as follows:

Operate the business in accordance with the principles of good corporate governance, respect human rights and treat employees fairly
Strengthen and develop employees in the organization to be knowledgeable and competent. This will lead to the development of innovative sales and service models to support the growth of the Company as well as overseeing compensation and welfare to an appropriate level along with comparative analysis of businesses in the same industry and organize the organization within the framework as prescribed by laws
Consider the requirements of the community and society, and encourage employees to participate through various activities to create opportunities for access to technology information and improve the quality of life of the community
Promoting the knowledge in electronic forms and installation of systems for accessing information technology in remote areas, etc.
Build a good relationship with the organization both public and private as well as community leaders at various levels including all groups of stakeholders for promoting good relationships and cooperate in sustainable and concrete community development

Stakeholders Analysis in Business Value Chain

The Company has a supply chain management plan that uses the information from the input of all stakeholder engagements by evaluating the expectations of stakeholders through the process of hearing opinions, satisfaction survey, meetings together or other participation channels in order to know the impact and issues related to the Company and stakeholders in both of positive and negative for setting metrics for continuous monitoring of performance to have a good management system, having transparent and accountability process and responsibility to all stakeholders.

Group of Stakeholders	Communication Channels with Stakeholders	Expectation of Stakeholders	Response to the Expectation of Stakeholders
Internal Stakeholders within the Organization
Employees	Meetings between management and employees Communication through various channels Organizing various activities Receiving opinions and suggestions through various channels Providing channels for receiving complaints or reporting clues Employee Training	Having the reasonable compensation and benefits payment Having stability and career advancement Emphasize on the development of employees' knowledge and abilities by providing opportunities for employees thoroughly Having a workplace environment that is safe for life and their properties as well as having good health at workplace Up-to-date tools and working systems are available for supporting their works Develop knowledge and capabilities that deliver the sustainable performance and profitable growth	Review the compensation structure every year Provide provident fund, life and health insurance along with providing an annual health check Provide training to develop employees' knowledge and capabilities Improve the office environment to be safe and good hygiene Treat employees fairly and equally without discriminating against employees Provide training courses that meet the requirements and keep up with the world changing
External Stakeholders
Shareholders/Investors	Annual General Meeting of Shareholders Management meets investors/analysts Various communication channels such as website, e-mail, telephone, etc.	Performance, sustainable growth and profits Goals and future business directions Management under good corporate governance principles Disclose accurate and transparent information	Operate business with transparency and fairness Treat shareholders equally and fairly Pay dividends in accordance with the Company's dividend payment policy Prepare an annual strategy and business plan Manage critical risks covering economic, social and environmental aspects
Customers	Meeting with customers Satisfaction survey and listen to customers feedback Organizing training, seminar to educate customers Organizing various activities to build good relationship with customers Providing channels for receiving complaints or whistleblowing through the Call Center	Selling products and services at fair prices, good quality with international standards Fast service, easy access, including after-sales services Regularly update on new technology and new solutions Being a consultant to modernize existing products of customers better than the past Protection of information or keep important information carefully Conduct the contract with transparency, accuracy and completeness Good corporate governance and fair practices Products and services comply with environmental laws as well as conducting business that is environmentally friendly.	Commit to providing quality services that meet the standards with the highest confidence and satisfaction to our customers in our services Having a call center to help and respond various problems Conduct a satisfaction survey at least once a year Having a code of conduct to our customers’ information Strictly abide by the contract for both short-term and long-term customers’ requirements Comply with the Company's Code of Conduct and Business Ethics
Business Partners	Supplier selection process and performance evaluation Meetings with business partners /investors’ partners Organizing activities to maintain a good relationship Conducting a satisfaction survey and listen to such opinions	Operating under business conditions and comply with the industry practices Not doing business with partners who act unlawfully Refrain from creating bargaining power in trade by means of reciprocity and being honest in doing business together Paying goods and services under the conditions of contract Cooperation in business development for growth together Equality in doing business Transparent and fair procurement process Friendly environmental doing business and in accordance with environmental laws	Upholding the principles of transparency and fairness and equal treatment of business partners Having fairly policy and procedures in procurement to business partners Disclosure to business partners about the anti-corruption policy including the code of conduct of the Company Comply with the terms and conditions of the contract or code of conduct of the business partners Respect the rights and treat all business partners with equality and fairness Assessing suppliers for sustainability development in doing business
Creditors	Joint meeting Organizing activities to maintain good relationship Provide channels for receiving complaints or reporting clues	The Company has debt repayment or paying interest to comply with terms of the contract	Comply with the loan conditions Responsible in various guarantee conditions
Community and Society	Listen to opinions and suggestions through various channels Organizing activities to maintain good relationship Providing channels for receiving complaints or reporting clues	Reduce environmental impacts and surrounding communities Participating in community development and providing career and income to create stability for the surrounding community	Providing assistance that are beneficial to society and community Refraining from polluting the environment and society Cultivate the awareness and encourage employees and related parties to perform a good citizen and responsible to society and community Commit to support activities that are beneficial to society and the community

Safety, Occupational Health and Working Environment

The Company continually develops and improves the efficiency of safety in our operations for reducing the risks of illness, injury or death and take care of the quality of life of our employees appropriately. In 2021 and in the first half of 2022, the Company did not find any cases of injury from workings or taking time off.

Customers

The Company continuously develops our products and services to meet customers satisfaction with responsibility, honesty and ethics. In 2021, the Company received 91% customers satisfaction.

Community and society

The Company operates its business with responsibility to community and society to emphasize on reducing environmental impacts and avoiding operations that may have a negative impact on the quality of life of the community and society. In the past years, the Company did not find any complaints from the community on social or environmental issues. In addition, the Company also participates in improving the quality of life and promoting participation with the community.

Primary Activities

Supporting Activities

Human Resource Management is the key to driving the Company's various transactions, therefore, the Company has focused on the process of recruiting potential employees with knowledgeable, competencies, competitive compensation and motivate employees as well as encouraging employees for development training and providing opportunities for career advancement and building morale to make employees having affiliation with the Company and dedication to deliver the creativity and efficiency including providing services to meet the requirements of customers appropriately

Procurement is a function to responsible for purchasing, procuring and providing qualified working tools with efficiency by doing with transparency and fairly treatment to trading partners

Infrastructure development provides taking care, development and improvement in the significant working systems in the business to be up to date all the time in order to serve customers quickly, accurately and efficiently. The main supply chain of the organizational processes such as accounting and finance systems and other management system, etc.